We have a 2-day return policy, meaning you have 2 days after receiving your item to request a return.
Exchanges and Returns Policy
To qualify for an exchange or return:
1. The item must be in its original condition, unused, and in its original packaging.
2. You must provide the invoice during the return pickup process.
3. Items that have been used are not eligible for exchange or return.
Eligible Circumstances for Exchanges or Returns:
1. The product is damaged or you have received the wrong item.
2. The product’s seal is broken upon delivery.
3. The product has expired before delivery.
Note:
Items purchased during sale periods or from the gifting category are not eligible for return or refund.
If your return meets the criteria, we will arrange for a pickup from the same address, and you will be notified of the pickup date.
Exchanges:
The replacement product will be delivered within 3-5 days after the return pickup is completed.
Delivery Discrepancies:
For any delivery-related issues, please contact us within 48 hours of the order being marked as delivered.
Cancellation Policy:
You can request an order cancellation only if the product has not been shipped.
If approved, a full refund will be issued.
Byeyechemical reserves the right to cancel or reject any order due to reasons such as stock unavailability, pricing errors, or issues with the customer’s details.
Refunds:
To ensure smooth processing in case of missing products please record a video while opening the parcel, showing the package label and contents clearly.
This helps us address any concerns promptly.
For any questions about returns or refunds, feel free to contact us at <email>.